Dramatic improvement of major Back-office processes

We provide dramatic improvement and control of major Back-officeprocesses where our customers have struggled to solve a significant problem and where they need an immediate, pragmatic and cost-effective business solution.

Issues	Solution
Accounts Receivable: Invoicing and Collections
Invoice dispute management overhead Low levels of customer satisfaction Adverse impact on cash flow Payments significantly overdue Outstanding balance too high Poor payment histories Adverse Impact on cash flow	Automated checking & validation of invoices Automated error correction of most invoices Efficient managed control of manual correction process Automated collections analysis and prioritisation Workflow driven escalation, approval, credit rating Full account histories & notes Rules driven process for Collections Agents
Distributed Procurement and Purchasing
Widespread manual ordering system Broken authorisation processes Protracted order tracing Inappropriate or unauthorised purchases Overspend Significant Supplier Disputes	Distributed, controlled rules-driven procurement system Automated error correction of most invoices Efficient managed control of manual correction process
Sales Campaign Call Management
Large, dynamic prospect & customer lists Complex idenfication & prioritisation processes Manual list searching & sorting Inappropriate calls made Low success levels Inability to monitor or measure calls & recalls	Automated, rules-based prospect list priority management. Call centre activity management system. Rapidly configurable call scripting & processes. Complex suitability assessment . Effective outcomes and more business. Reduced processing costs. Effective call centre management.
Multiple Buyer and Supplier Procurement
Need to handle high volume sales invoices to multiple suppliers. Need to handle high volume purchase invoices from 100's of product suppliers. Need to manage dynamic processes involving complex pricing contracts. Need to control staffing and resources.	Fully automated validation and sending of sales orders to suppliers. Fully auotmated receipt and validation of purchase invoices from suppliers. Powerful & flexible user-controlled rules based authorisation and pricing. Controlled reporting and MI dashboards.